Abdulla Al Mulla on Deesch Papke assigned CEO of Porsche Middle East and Africa FZE Good day,
Mr. Deesch papke CEO of Porsche esteemed .. After greeting I bought a Porsche Cayenne S in April 2015 I am very upset to service after sales from agent approved in the United Arab Emirates (Abu Dhabi), where I made first maintenance for my car they scratched excessively at the top of the car body, where they had to dye the car what has led to the descent of 25,000 thousand dirhams of its market value, but when I receive the car observed that it was not maintained, which made me to return them again, which cost me the loss of time and loss of reputation and the value of the Porsche, and the second time for maintenance received the car and found that there are sounds from the brakes, where I became more upset about the vehicle ,the agent and their services, so I raised a complaint to the assessment center but no responds. Also I want inform you about the bad service, when I changed the tires they found out sand paper cleaner in side brake pad.
I want you to fairness in this topic as you are aware the seriousness.
But the car to ensure the agent two years. If we compare with other agency they providing 5 year warranty and maintenance .
Before I conclude that the complaint was filed to the agent in the service center about seat leather color and steering of the vehicle and I register a complaint regarding this eight months back. Still they doesn’t solve the problem , and replied each time they delayed from the manufacturer itself.