vicky on 2016 Honda Pilot | New Car Review I Almost read every comment in this forum ,but imagine my one is absolute blunder from HONDA !!!!!!!!!
I Booked a new Honda pilot 2016.Took paint and interior protection ,gap protection ,Protect plus for tires and key and spent additional about 10000/ aed to protect myself for this expensive top of the range touring model.But guess what ???? I took the car out of the showroom of DIFC at 11:30 pm ,drove about until ansar mall sharjah towards my home near Sharjah Clock tower and found Low Brake oil sign flashing in the dashboard ,then steering sign abd traction off sign.??? It took some time to realize that what is hapening with my beautiful brand new top of range 2016 honda pilot until in 10 mins i was at my parking space .Assuming that may be they forget to fill up the brake fluid upto full ,but seriously was confused on the other hand what could happen with a new car driven less than 50kms (23 when i received +27 i drove to reach my home).Any way the happiness of buying the new car was spoiling so i thought i will check with the showroom tomorrow morning .
I called my parents and my wife down to the basement to supersize them ,we were really happy and i drove my parents with me to take my old car from DIFC Honda parking lot. Again i came back to sharjah and slept that night in tension of what can be wrong with my new SUV. In the morning i headed towards the showroom straight but as they open late and due to traffic conditions i ended up on sheikh zayed road ,The moment i reached near financial center the brakes which were already spongy ,now even on full pedal were responding very less . i was afraid of the accident so put the hazard light on and drove at 10-15 kms to reach the sheikh zayed honda service center Odometer was at 138 kms Just ?? I .Showed them the car and they confirmed that there is almost no brake fluid.The technician put some 500ml of brake fluid in order to take the car in the Service area as he can not drive with NO BRAKES and and the manager came and was also surprised of this ADVENTURE OF MINE WITH THEIR RELIABLE BRAND THAT COULD HAVE COSTED MY LIFE !!!!!!!!!!
They gave courtesy car and told me to go to work and will update me ,Till afternoon No body called so i traied calling both the MANager nad technician about 20 times but nobody picked up the phone . I left messages at the desk even .In the afternoon i went to the Service center leaving my office early to confirm myself and found the technician dealing with other IMPORTANT CUSTOMERS AND PROVIDING BEST CUSTOMER SERVICES .!!!!
he told me there is leakage !!!! what !!!! I went to the service manager and asked him he gave the technical details that the ABS modulator is seeping the fluid they have TAKEN THE PICTURES AND ARE WAITING FOR INVESTIGATING TECHNICAL TEAM TO CONFIRM AS THEY CAN NOT TOUCH A NEW CAR LIKE THAT >I asked them ok so when they will reply to which he said they are in training so may be tomorrow .AND AFTER THAT If the parts needs to fixed we will fix it otherwise replacement would take may be 2 WEEKS TO ORDER THE ART FROM JAPAN !!!!!!My frustation at that moment was on peak ,but i can not say anything to him as it was not his fault .I staright away went to DIFC SHOWROOM ,the sales guy and Manager were aware of this from service center .Manager told me its a MINOR ISSUE (My life endangered ) AND OFTEN HAPPENS AND EVEN HAPPENED WITH HIM !!! !! they have provided me a courtesy car (for 175000/AED paid to them less then 12hrs back ) so thats what they can do about this and advise me to be PATIENT AND LET THE SERVICE GUY DO THEIR WORK .today is the second day no calls yet l?? i Know they will not call !and tomorrow is holiday !!! and guess what i am driving an old honda city for 175000/- Dirhams !!!!!!!!!