Mohammed Al Fayyad – Director of Customer Care and Aftersales at GM

Posted on Jul 7, 2015 by

recently announced that Mohammed Al Fayyad has been appointed to the role of Director – Customer Care and Aftersales for the Middle East region. The Customer Care and Aftersales function is thought of as a vital part of GM’s business and a major contributor to the company’s performance.

Mohammed Al Fayyad - Director, Customer Care & Aftersales

In his new role, Al Fayyad will be responsible for leading all aspects of the Customer Care and Aftersales business, including vehicle servicing, customer service and support, wholesale parts, locally made batteries, supply chain logistics, and vehicle parts warehouse operations.

 “Driving customer satisfaction is at the core of what this team does, whether its ensuring customers receive a world class experience from their dealer when they have their vehicle serviced, through to making sure that car parts are delivered promptly so that customers can spent [sic] more time on the road and less time waiting for replacement parts and repairs,” said Mario Spangenberg, President and Managing Director for GM Africa and Middle East Operations.

Al Fayyad has held leadership positions in sales, aftersales, public relations and training over the last ten years with GM Middle East. He most recently served as GM’s Regional Communications and Public Relations Manager.

From all of us here at AutoMiddleEast.com, all the very best Mohammed!

One Response to Mohammed Al Fayyad – Director of Customer Care and Aftersales at GM

  1. Yousry Gerges Tawfik Reply

    July 17, 2015 at 9:55 pm

    My name is Yousry I live in Egypt and I call Jeeb USA because I have a problem with Jeeb Egypt . Jeeb USA tell me to call Jeeb Middle East to help me . My problem I reserve a Grand Cherokee from the distributor in September 2014 and tell now I cant take my car because the distributor buy this car with over price and I go to Chrysler Group in Egypt to meet Nr / Matchi the chair man but I cant what can I do to take my car can you help me.

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